Through the Eyes of a Whistle Blower

Case Analysis #1

Through the Eyes of a Whistle Blower: How Sherry Hunt Spoke Up About Citibank’s Mortgage Fraud

How to Access the Case:

• Click on the “more…” tab found on the left-hand side of our LibGuide • Scroll down to “search for cases” • Select “SAGE Business Cases 2018” • Search for the case title

100 points (10%) Assignment Instructions: For this assignment, you will be analyzing the above-referenced case, found in the SAGE database of our LibGuide. Be sure to link/discuss relevant concepts from our readings/discussions and structure your response according to the format we have been using (including the different lenses). Consider the following as you write:

1. What are Sherry Hunt’s values and motivations in this case? Do you share these values and motivations? How important (from the perspective of both personal well-being and organizational effectiveness) do you think it is for organizations to allow and encourage employees to voice their values and live their values in the workplace?

2. If you were Hunt at the end of the case, what course of action would you pursue? What person or what entity would you tell, how (e.g., by email, in person), and why? Be mindful of what motivates different stakeholders and therefore the resistance with which they may respond.

3. Draft a short script of what you would say to that stakeholder that considers the promising arguments or action levers you might use in response to potential pushback.

Case Analysis Outline

I. Situation (need to know in order to ask the right questions)

II. Questions (not included in written response…but ask yourself these questions as you draft your essay)

1. What’s the problem?

2. What are the decision options?

3. Who or what is being evaluated?

a. What’s at stake?

b. What’s the most important criteria for this sort of evaluation?

III. Hypothesis (not included in written response…but ask yourself these questions as you draft your essay)

1. Tentative explanation that accounts for the set of facts/situation

2. Can be tested by further investigation

3. Which do you have most confidence in?

4. Your Arguments

5. Expresses WHY

IV. Position (pick a side)

1. Expresses a conclusion

2. Answers WHAT

V. Proof & Action (prove your point & provide steps to accomplish)

1. Prove something, not look for something to prove

a. Supporting evidence for your position

b. Persuade

2. Action Plan

a. HOW would you implement the decision you’re recommending?

i. Short-term

ii. Long-term

b. What are the risks?

i. Discuss main risk & measures to manage

VI. Alternatives (what other views are out there?)

1. Every position has a weakness

a. What’s the strongest alternative to your position?

i. Problem

1. Can you define the problem differently?

ii. Decision

1. What’s the biggest downside to your recommended decision?

iii. Evaluation

1. What’s another way to evaluate your overall assessment?

b. What’s the weakest alternative to your position?

i. Brief statement (1-2 lines)

VII. Conclusion (restate your position and plan)

Adapted from William Ellet, The Case Study Handbook: How to Read, Discuss, and Write Persuasively About Cases (Harvard Business School Press)

Author: Adam Waytz & Vasilia Kilibarda Online Pub Date: March 06, 2016 | Original Pub. Date: 2014 Subject: Business Ethics, Organizational Culture, Leadership & Ethics Level: Intermediate | Type: Direct case | Length: 7034 words Copyright: © 2014 Kellogg School of Management at Northwestern University Organization: Citigroup Inc. | Organization size: Large Region: Northern America | State: Industry: Financial service activities, except insurance and pension funding Originally Published in: Waytz, A. , & Kilibarda, V. (2014).

Through the Eyes of a Whistle-Blower: How Sherry Hunt Spoke Up About Citibank’s Mortgage Fraud. 5-214-256. Evanston, IL: Kellogg School of Management, Northwestern University. Publisher: Kellogg School of Management DOI: http://dx.doi.org/10.4135/9781473972254 | Online ISBN: 9781473972254

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