The School Board

Read the Case Study entitled The School Board at the end of Chapter 10 of Saks, A., and Haccoun, R. (2015). Managing performance through training and development, 7th ed. Toronto: Nelson. Assume the role of a training consultant who has been hired by the company to assess where this training initiative went wrong and how to move forward.

Write a 1000-word memo that answers the five Questions in the case study. Ensure that you incorporate the concepts and ideas learned, and that you properly cite any materials you paraphrase or directly quote using APA 6th edition format.


For years, parents, students, and teachers complained that nobody listened, that decisions were made without participation, and that good ideas went unacknowledged. A needs analysis that involved a survey of teachers and students confirmed that these problems were widespread. Carlos DaSilva, who was recently appointed trainer at the school board and had a strong background in teaching, had to address the communications problem as his first assignment. He designed what he considered to be an excellent three- day communications program. He spent months on the design: finding videos, exercises, and games that taught active listening, upward communication, brain- storming, and other areas identified in the survey. Carlos was excited to deliver his new training program and was sure that the participants would like it. On the first day, Carlos began with a brief introduction on the importance of communication, followed by a lecture on communication channels. Afterwards, he showed a video about manager–employee communication problems and how to improve communication. This was followed by a discussion of the key points in the video and what the trainees might do to improve their communication skills. On day two of the training program, Carlos began with a lecture on brain- storming. He then had trainees participate in a group brainstorming exercise. Each group had to brainstorm as many ideas as possible for improving communication in the school board.

Afterwards, the groups presented their ideas followed by a discussion of the most creative ways to improve communication with teachers, students, and parents. On the third day of the training program, Carlos began with a lecture on active listening. Trainees then participated in an exercise in which they had to develop a message and then communicate it to the other trainees. At the end of the exercise, each trainee had to recall the message sent by the other trainees. This was followed by a discussion of how to be a more effective listener and tips on active listening. Carlos ended the training program by having trainees participate in a communication game. First, he had trainees complete a self-assessment of how they send messages and the channels they use for communication. Then groups of trainees had to develop a message that they would communicate to the other groups. Each group had to determine the best way for their message to reach the other groups as accurately and quickly as possible. At the end of the game, each group read out the message they received from the other groups. Carlos then scored each group in terms of the accuracy of the message received by the other groups and how long it took for each group to receive the message. The game was a lot of fun for the participants, who left the training program on a high. Carlos thanked them for attending the program and encouraged them to apply what they learned in training when they returned to work. The trainees applauded Carlos and thanked him for providing such an enjoyable training experience. Two months after the training program, Carlos was sitting at his desk, thinking about his meeting scheduled for 2 p.m. with the school board superintendent. He was looking forward to the meeting, knowing that he would be praised for the successful interactive communications program he had designed and delivered.

However, the meeting with the superintendent went poorly. Although some participants had loved the exercises and games in the communications course, most had not changed their work behavior. Furthermore, a review of the situation showed that the old problems persisted and communication remained a serious problem at the school board. Carlos did not know what to say or what he should do. Several days later, Carlos approached some of the participants who had attended the training program and asked them how things were going. One participant laughed and said, “Well that was a lot of fun, but training is training and work is work. Besides, nothing ever changes around here.” Carlos asked her what she meant and she explained to him that supervisors don’t get it and continued to call the shots. “The only thing they know about communication is downward,” she said. “Maybe they should have attended your training program!” QUESTIONS

1. What are some reasons that Carlos’s training program did not transfer?

2. Discuss some of the barriers to transfer that might be operating at the school board. Who is responsible for these barriers and when do they occur during the training process?

3. Describe some of the things that Carlos might have done before, during, and after the training program to improve the transfer of training. What could the trainees and supervisors have been asked to do before, during, and after training to improve transfer?

4. Discuss the training transfer climate and the transfer system at the school board. How might they have contributed to the transfer problem?

5. What should Carlos do about the transfer problem at the school board? What changes should he make next time he delivers a training program?

Check out this related post: BMGT 364 Organizational Culture and Structure.

Order NOW to get 15% Discount!

{{total || ""}}

Why Choose Us

Top Quality and Well-Researched Papers

Keeping in mind your instructions and guidelines, our writers ensure to do extensive research before beginning to write. Unique and quality paper is our top priority.

Professional and Experienced Academic Writers

Our team of writers and editors have many years of experience in academic writing. They are native English speakers and able to handle any academic task with ease.

Free Unlimited Revisions

We offer free unlimited revision to our clients. Whenever you feel the need to revise your work submit to our able editors. Our editors will ensure that your paper will be revised to meet your guidelines.

Prompt Delivery and 100% Money-Back-Guarantee

As a team we work hard to ensure a timely delivery of your papers. All you need to do is specify the time frame that you want you paper be submitted. We will work round the clock to beat the deadline.

Original & Confidential

We value your confidentiality and all our payment method are secure. We also use high end writing tools to ensure that all papers delivered are unique.

Customer Support 24/7

Our customer support team are available 24/7 to accept your orders and queries. We are committed to provide you with the best customer experience.

What Our Paper Writing Service Guarantees

You do not have to worry on what to expect because at we guarantee you;

High Quality Academic Papers

Our team of writers and editors is composed of people with diverse writing experiences. All of them have a Ph.D. They are all Ph.D. or M.A. graduates with extensive experience in academic and essay writing. We offer high-quality, original academic writing at an affordable cost.

Every order is written from scratch. We ensure that your papers conform to English conventions and the requirements of your discipline. To ensure originality, we also perform originality checks on all academic papers. Our success rate is 99% and many of our clients achieves their desired grades.

Zero-plagiarism policy

Mypaperwriterspro has a strict anti-plagiarism policy. To ensure that your paper is not flagged as plagiarism, we take extra precautions when writing it. Professional plagiarism detection software is used by our custom paper experts.

Privacy Policy

Mypaperwriterspro takes the privacy of clients' information very seriously. Mypaperwriterspro does not disclose any information about our transactions with third-party services. Nobody will ever know that you have hired our paper writing service to help with your paper.

Our website offers online security for our customers. Your passwords and personal information are protected and cannot be accessed by anyone else. Our customers are assured that their accounts will not be compromised by hackers. Learn more about the data that we store and how it is used in our privacy statement.

Free revision

When you order our paper service, you get unlimited free revisions and unlimited drafts. We will ensure that you submit flawless papers. Our paper help website allows you to request multiple revisions.

If the order form indicates that modifications or adjustments are required, only those should be made. These guidelines include, but are not limited to:

  • Revision instructions should not conflict with your original instructions.
  • You can request a modification before the purchase is approved. However, there is a 14-day grace period in which you can do this.
  • You should not extend your deadline by more than one day from the original deadline.
  • 24/7 Customer Support

    You can reach us by email, phone, and live chat. We are always interested in hearing from our customers. We welcome any feedback regarding our paper assistance service. Our customer service representatives are available 24/7, even on holidays and weekends. They can help you place orders, check the status of your order, answer questions, or simply provide information.

    Chat with your paper specialist via our live chat. Our professionals are available for unlimited chats. All your questions will be answered within minutes

    Money-back guarantee

    Do you still feel dissatisfied with your final paper? Don't worry. Mypaperwriterspro is committed to customer satisfaction.

    Although it is rare, you can request a partial or full refund if your final paper is not written to your satisfaction. Mypaperwriterspro views our money-back guarantee more as a right than a benefit.

    We believe that our clients deserve the best paper services available online. We offer a simple and straightforward refund process if you are not satisfied with the paper.

    Open chat
    You can now contact our live agent via Whatsapp via +1(954) 751-1024
    You will get free custom written paper ready for submission to your Blackboard