Nursing homework help: Imagine you are working as a manager in a local hospital. You received some patient satisfaction survey data and were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey below:
Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator
> = 9.2
Overall patient satisfaction with doctors
> = 9.2
Average patient wait time
< = 15 minutes
Overall patient satisfaction with hospital
> = 9.2
Complete the following prompts based on the chart above.
Patient satisfaction strength:
· Identify a patient satisfaction indicator that could be considered a strength for the hospital-based on its current performance and the hospital’s goal.
· Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
Patient satisfaction weakness:
· Identify a patient satisfaction indicator that could be considered a weakness for the hospital-based on its current performance and the hospital’s goal.
· Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
Patient satisfaction opportunity:
· Identify a patient satisfaction indicator that could be considered an opportunity for the hospital-based on its current performance and the hospital’s goal.
· Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.
Explain the importance of effective consumer relations in the health care industry.
· Consider the role data (e.g., surveys) plays in effective consumer relations.
· Consider the role communication plays in effective consumer relations.
Cite any peer-reviewed, scholarly, or similar references used to support your assignment.
[Insert references used]
Submit your assignment.
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